All-Inclusive
Premium Pbx Features
Switch to Hostgasm Cloud Business Phone Service and enjoy access to all its premium features.
Cloud Business PBX
Stay connected to your business from anywhere with our turnkey, reliable, scalable, and flexible VoIP solution, offering over 50 PBX features.
Auto Attendant
Barge
Call Block
Call Logs
Call Park
Call Queue
Call Transfer
Call Waiting
Conference Bridge
Custom Greetings
Dial By Name
Do Not Disturb
Ring Groups
Rollover Calls
Sequential Calls
Shared Lines
Call Recording
Business SMS
IVR(Interactive Voice Response)
Caller ID
Time Based Routing
3-Way Calling
Whisper
Dynamic Caller ID
Video Conferencing
Auto Attendant
If there is any incoming call, the starter message is in a friendly tone, directing the caller through the touch-tone options to connect directly to the concerned section or official. IVR stands for Interactive Voice Response System, and it deals with the office telephone system by making its navigation easier to understand.
Barge
With our call monitoring feature, authorized personnel can listen in on your agent and employee phone calls to gain valuable insight on the needs of your customers using the Spy, Barge, and/or Whisper options.
Call Block
Each phone system on Hostgsm can block specific numbers, complete area codes, and even unlisted numbers, thereby eliminating disturbing calls from returning to your line.
Call Logs
In addition, there are now updated communication records of the daily incoming and outgoing calls and faxes for the company. Let your management design customized reports on the call activity of your company.
Special call records will be presented to you once you sign in your administrator account. Access the caller IDs, instances of the call, lengths of calls, and the numbers or extensions dialed with a simple touch of the Call Logs.
Call Park
With HostGsm VOIP, a courtesy call is a free call park to prioritize customers’ calls. Put a call to someone on ‘hold’ so a different employee can answer the phone from another line. Never leave a customer waiting on the line again! Parked calls can be rerouted and retrieved from any extension of the office or by any authorized member of the office.
Call Queue
Call Queue also gives businesses the ability to accept calls and put them on hold for the next available agent in the queue to minimize calls that go unanswered and subsequent voice mails. Define call queues at portal.hostgsmvoip.com. It is an added benefit of the business phone system package at no extra cost.
Call Transfer
Aside from being able to transfer calls with or without answering, you can also choose between warm and blind transferring. If you are transferring the call to other agents or other departments, this information can help you determine which will be best for each level of service and each department.
Call Waiting
Call Waiting allows you to accept the incoming call while you are on an existing call. Basically, while you’re on a call and someone else calls you, you’ll hear a beep on your phone.
Conference Bridge
Conference Bridge allows you to hold conference calls at any time or place of choice. It is easy to set up and can be created easily by the admin.
Custom Greetings
Custom phone greetings could intervene at different points of interaction. In a standard business phone system, it is the welcoming message that is played when the user connects to a call.
Dial By Name
Forgetting extensions is an easy thing to do. Use dial by name option to find a specific person and to keep wait times low.
Do Not Disturb
When you need to focus on a task to be done or you are in a meeting you can choose to set your phone to Do Not Disturb.
Ring Groups
Call load sharing made easy by creating groups. Create groups for an office phone system based on the department, or the location.
Rollover Calls
Make the most out of incoming calls without EVER getting the busy signal. Simple to set up and manage, similar to traditional multi-line phone system.
Sequential Calls
All the incoming calls are processed in a sequential order. This way the calls are forwarded to different phone lines within the ring group based on pre -defined order.
Shared Lines
Share Lines is an cost-effective solution for small to mid size business, leading to increase in productivity.
Call Recording
Manage your call recording in your Hostgsm online account. Choose to record all calls, only incoming calls, all outgoing calls or, record custom calls.
Business SMS
Hostgsm business phone service allows you to send and receive SMS/MMS on your business phone number, while keeping your personal number hidden.
IVR(Interactive Voice Response)
Interactive voice response is an automated system that can route calls, gather information, and interact with incoming callers.
Caller ID
Take control over your Incoming and Outgoing calls with phone service Caller ID feature.
Time Based Routing
Time based routing is that your business phone is capable of handling calls automatically and route your calls based on time.
3-Way Calling
When in a call , use 3-way calling to add a third person to the phone conversation, irrespective of office location.
Whisper
With our call monitoring feature, authorized personnel can listen in on your agents or employees phone calls to gain valuable insight on the needs of your customers- Spy, Barge, Whisper.
Dynamic Caller ID
If you want to make your calling campaign more successful then create a local presence by using Dynamic Caller ID.
Video Conferencing
Video conferencing feature enables two or more individuals to establish visual communication over the internet.
Call Management
Stay connected with your business anywhere you go. Turnkey reliable, scalable and flexible VOIP solution with 50 plus PBX features.
Account Management
Log into your web account and set up extensions, departments, call forwarding, ring groups , IVR and all other call management features. Central management of all VOIP phones for multiple offices in different locations with one online account.
Call Forwarding
With a missed call, you miss a business opportunity, a customer, and some market exposure. Whether you are a greenhorn or a big gun, you can’t afford to miss all of it. In this situation, call forwarding is pure bliss. By using this feature, businesses of all sorts can pick all the calls.
Call Screening
Gain complete control over your company’s incoming calls by using our call screening feature. With call screening, you will never have to be interrupted by an unwanted or untimely call. You can decide which calls you take and when you want to take them.
Call Routing
A call routing system or Automatic Call Distributor (ACD) is a call management facility available for businesses to swiftly route their incoming calls according to a given set of rules, to any person or team.
Call Tracking
Every time a call comes in, the caller is greeted by a friendly voice and is escorted to select through available options to reach the desired department or person. Interactive Voice Response
System(IVR) allows users to navigate through office telephone.
E911
All the phone numbers and extensions can make a 911 call. When making a 911 call from your office phone you are connected to the emergency services where you are asked to provide your details prior to reporting the issue.
Call Monitoring
With our call monitoring feature, authorized personnel can listen in on your agents or employees phone calls to gain valuable insight on the needs of your customers- Spy, Barge, Whisper.
Follow Me
With Follow me feature, your office travels with you. Use this feature to redirect your incoming business calls to a preferred phone number.
Phone Numbers
Stay connected with your business anywhere you go. Turnkey reliable, scalable and flexible VOIP solution with 50 plus PBX features.
Unlimited Extensions
Adding a user has never been easier and cheaper. Hostgsm Business Phone System let’s you add unlimited extensions to very business phone line without paying any extra cost.
Softphone
Smart and quick ways to make or receive business calls, send SMS, forward calls, and much more. Hostgsm softphone for Windows can be used to make and receive VoIP phone calls directly from your PC.
Toll-free Numbers
Picking a phone number for your business is incredibly important; making sure that you have something that fits your niche, but also sounds good. With Hostgsm toll-free numbers, you get to give your customers an easy chance to both get in touch with you and remember what your number is!
Local Numbers
Does your business need a local number? Nowadays, it’s all about the location of a business. Enterprises can have a better visibility and therefore local presence– by simply buying a local phone number.
In Network Calls/Multiple Sit Calling
Set phone extensions on the phone lines purchased with us and there is no limit on the number of calls made within the network. No additional charges on the call talk time. In network calls can be one on one, 3-way calling or Conference call within the network.
Fax/ Voicemail
Stay connected with your business anywhere you go. Turnkey reliable, scalable and flexible VOIP solution with 50 plus PBX features.
Fax to Email
Faxing is still a big part of modern businesses. Faxing gives companies an easy way to send and receive important documents. Fax to Email is a feature offered by Hostgsm that takes the process of faxing to the Cloud.
Traditional Fax
Use your traditional fax machine, by connecting the ATA via fax machine to your router. We also offer e-Fax with every phone line purchased, without any additional cost. You can securely send and receive faxes from anywhere through your email.
Electronic / Internet / Virtual Fax
With E-fax, you can send and receive important documents anywhere you can access your email. There are no restrictions when or where you can send or view documents as long as you have access to a computer or mobile device. Send documents when you need to – whether in the office, at home, at a local coffee shop, anywhere!
Voicemail
No important message is ever missed, whether you are busy on another line, or out office, or in between offices. Get a complete customizable voicemail menu for each phone extension in your company.
Voicemail to Email
Save time and become more efficient in the office by getting your voicemail delivered directly to your email inbox with quality transcriptions included. With a click of a button, you’ll get a notification whenever someone sends a voicemail to you.