Call Block
Delete Blocked Number
Press*60 followed by the phone number
Block Phone Number
Press *61 followed by the phone number
Check if the Number is Blocked
Press *62 followed by the phone number
Call Transfer
Blind Transfer
Press *1 followed by extension or any phone number
Attended Transfer to internal extension number
Press *4 followed by extension number
Attended Transfer to external number
Press*7 followed by the phone number
Call Queue
Join Call Queue
Dial * 51 and Enter Queue #of the queue to join on the prompt
Leave Call Queue
Dial * 52 and Enter Queue # on the prompt
Pickup Call Waiting in a Queue
Dial *53
Active Call Features
Blind Transfer
Press *1
Call Recording
Press *2
Attended Transfer to Internal Number
Press *4
Send call directly to VM
Press *5
Attended Transfer to External Number
Press *7
Call Park
Press *9
Call Forward
Call Forward from Extension
Press *72
Cancel Call Forward
Press *73
Call Forward on No Answer
Press *74
Cancel Call Forward on No Answer From Extension
Press *75
Call Forward from any station when busy from extension
Press *76
Cancel Call Forward from other extension when busy from extension
Press *77
Call Forwarding on number from caller ID on extension
Press *78 Press *79 to disable it
Call Center
Agent Login
Dial * 41
Agent Logoff
Dial * 42
Agent On Break
Dial *43
Agent Available on Demand
Dial *44
Ring Groups
Remove from the a Group
Press*80
Add to Group
Press*81
Call Recording
Call Record
Press *2 from your phone while in call to record your phone conversation
Call Park
Call Park
Press *9 on the keypad or “call park” soft key on your phone. The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)
Voicemail
Voicemail
Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone. Enter voicemail password Press 5 to access Advanced Options
Call Monitoring
Extension Number
Dial *88 By Default you will join as silent.
Whisper to Agent
Press 2
Whisper to Other Side
Press 1
Talk to Both Parties
Press 3
Silent
Press 0
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